Job Id: 1799
Tnext Communication Inc
tnexthr@gmail.com
January 12, 2023Etobicoke
Canada
Full Time
Design and implement customer service representatives’ workplace policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.
Completes operational requirements by scheduling and assigning customer service reps, following up on work results, and creating monthly company profit/loss reports, as well as job reports.
Supervise the work of customer service representatives, ensuring client satisfaction and observance of Tnext Communication policies.
Keeps management informed by reviewing and analyzing special reports, summarizing information, sales volumes and identifying trends.
Maintains customer service results by coaching, counselling, and disciplining employees, planning, monitoring, and appraising job results.
Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
Provides a high level of phone confidence & professionalism in all modes of communication with internal or external customers.
Provide leadership to develop skills related to providing rigorous, timely and professional customer service. Resolve and train other customer service representatives on escalating calls, emails or cases to ensure a positive customer experience.
Ability to manage multiple levels from low to high-priority tasks ensuring all deadlines are met.
Identify and provide interactive and retroactive coaching and quality improvement sessions that include policies and procedures, sales techniques and other beneficial professional development.
Ensure timely and consistent communication through meetings, SalesForce, email, or other methods with the staff of other departments.
Maintains office efficiency by organizing office tools such as computers, telephones, and other necessary equipment.
Maintain professional and technical knowledge by attending educational workshops, reviewing publications, establishing personal networks, and participating in professional groups.
Salary: $29 per hour
Full-time permanent opportunity
Qualifications:
High-school diploma
1+ years of experience
Send your resume to tnexthr@gmail.com
Address: 155 Rexdale Boulevard #502a, Etobicoke, ON M9W 5Z8
POSITION:Chief operating officer – goods production, utilities, transportation and construction COMPANY:TESCO ENGINEERS CONSULTANT LTD Location:30 Eglinton Avenue west SUITE 400,Mississauga, Ontario, Canada, L5R3E7 PAY: CAD 80 PER HOUR LENGTH: FULL TIME PERMANENT JOB WEEKLY 35-40 HOURS Overview Languages English Education Bachelor's degree Experience 3 years to less than 5 years Responsibilities Tasks Authorize and organize the […]
Job details: Location of work: 72 Orchard Drive Belleville, ON K8P 2K7 Salary: 25.67 hourly / 30 hours per Week Terms of employment: Permanent employment/Full-time Vacancies: 1 vacancy Languages: English Education: Diploma Experience: 2 years or more work experience is required Work setting: Clinic Tasks/ Job Duties: -Interview inmates to assess adjustment problems -Interview offenders […]
Company Name: ASAP Container Solution Ltd. Permanent Position: Warehouse Worker (NOC 75101) Terms of Employment: Full time No. of vacancies: 03 Start Date: As soon as possible Main Location: 6113 127 Street, Surrey BC V3X 3M6 Wage rate: $22.00 per hour for 40 hours per week Education: No education is Required Experience: Experience an […]