Job Id: 4225
Safety First Security Services Inc.
healthylife7707@gmail.com
November 8, 2023Scarborough
Ontario
Full Time
Job Opening – Software Technical Support Analyst
Company – Safety First Security Services Inc.
Location: 55 NUGGET AVENUE suite 203, Scarborough, ONM1S 3L1
Position: Software Technical Support Analyst
Salary: $28.90 to $31.00 hourly (To be negotiated)
Vacancy: 1
Terms of employment: Permanent employment, Full time for 30 to 40 hours per Week
Employment Conditions: Day, Evening, Flexible Hours, Morning, Overtime, To be determined
Job Requirement
Languages
English
Education
College/CEGEP, Computer science
Experience
1 year to less than 2 years
Work setting
Private sector
Responsibilities/ Tasks
Communicate electronically with computer user experiencing difficulties in registration and attending the online training programs; Perform Web-server backup and recovery operations; Provide timely and effective resolution to customer software issues through thorough troubleshooting and analysis; Offer expert guidance and assistance to users, ensuring a smooth experience with software applications; Collaborate with cross-functional teams to escalate and resolve complex technical issues; Document and maintain detailed records of customer interactions, technical solutions, and recurring problems; Conduct proactive system monitoring and respond promptly to alerts, minimizing downtime; Assist in the development and maintenance of knowledge base articles for self-service customer support; Keep abreast of software updates and industry trends to provide informed and up-to-date technical assistance; Deliver exceptional customer service by communicating technical information in a clear and understandable manner
Supervision
3-4 people
Experience and specialization
Computer and technology knowledge
Programming languages, Java Script, MS Office, Oracle
Additional information
Security and safety, Criminal record check
Work conditions and physical capabilities
Fast-paced environment, Work under pressure, Tight deadlines, Repetitive tasks, Manual dexterity, Attention to detail, Sitting, Combination of sitting, standing, walking
Personal suitability
Accurate, Client focus, Efficient interpersonal skills, Organized, Team player, Ability to multitask.
How to apply
By email
safety1security@gmail.com
Main Duties Load and unload construction materials, and move materials to work areas Erect and dismantle concrete forms, scaffolding, ramps, catwalks, shoring, and barricades required at construction sites Mix, pour, and spread materials such as concrete and asphalt Assist tradespersons such as carpenters, bricklayers, cement finishers, roofers, and glaziers in construction activities Assist in demolishing […]
LocationNorth York, ON Salary33.00 hourly / 40 hours per Week Terms of employmentPermanent employmentFull time Overview No degree, certificate or diploma Experience 5 years or more Work site environment Noisy Work setting Willing to relocate On-site customer service Responsibilities Tasks Instruct apprentices Troubleshoot and inspect equipment to detect faults and malfunctions Diagnose faults or malfunctions using computerized and other […]
Brief Description of MIR MIR’s mission is to make our clients successful and build partnerships for life. With unmatched products and services, MIR has a proven track record in solving complex problems for the Financial, Telecom, and Insurance industries. We build innovative Predictive Analytics and Process Automations solutions. In addition, we provide a comprehensive suite […]